Frequently Asked Questions
1. How do I find out about upcoming Launches and Restocks?
2. What is the Return and Exchange policy?
“Return & Replacement of product/items are not applicable, But certain exceptions are given if any product/item is delivered damaged or defective.” Please refer to our Returns & Cancellation Policy for more information.
3. How do I place an order?
You can simply visit our website and search for the product in the search bar. For e.g: Visit our website>Primer(Search the product)> Result
4. Can I request or suggest a product or brand?
We would like to hear suggestions from you regarding any product or brand !!! Please write to us on by clicking here
5. How can I track my order?
To track your order you can visit:
My Accounts > Orders > Track
OR Simply Click on this link
6. I was not/ am not available to receive my parcel upon delivery.
In such cases where there is no one at the delivery address to receive the parcel, the packaged will be returned to our warehouse and will be rescheduled for shipping after the customer’s confirmation. Shipping charges will be applicable in order to re-ship the product.
7. What should I do if there's a delay in my delivery?
We're sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel from the orders section.
8. Do you process orders during Public Holidays?
While we'd love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.
9. What kind of payment methods are available?
You can use the following payment methods:
- Debit and Credit Cards(Visa, Mastercard, RuPay)
- Net banking
- Cash on Delivery
10. What if my payment has failed?
If you have not received a mail confirmation and the payment has failed, the amount will be auto-refunded to you within 7 days (from the transaction date). If you don't receive the refund credit in 7 days, please provide the below details by raising a request here and we will get back to you at the earliest:
- A common email id you use for making online transactions
- Amount and date of debit
- Screenshot of the debit, in case it was a net banking or wallet transaction
- UPI reference number if it was a UPI transaction
- The last 4 digits of the card used, in case this was a card transaction
11. What if my item was missing, incorrect, damaged, or faulty?
If the product/item is delivered damaged or defective, then as an exception it will be refunded after the product is returned to us as per our procedures. Customers should report the case of damaged/defective items within 24-48 hours of it being delivered. The product must be returned to us in the same condition as received; in its original box and packaging intact; along with the copy of the original invoice. Refunds will be initiated back to its original source once the returned product has been verified & deemed as damaged/defective by our team. Furthermore, we additionally give the choice of credit points through BB coupons, which can be used during future buys.
12. Can you deliver to a different address than my billing address
You can contact our customer service for changing the delivery address before the order has been dispatched for shipping or you can change it through:https://beautybumble.com/
13. Can I have my purchased order gift wrapped?
You can avail the same by adding special instructions to your order OR you can connect with our customer support team by calling us or writing to us on email@example.com